FAQs


Q: How are items shipped?
A: Each item is cut fresh, then individually vacuum sealed and immediately frozen for shipping. Packages are shipped out in coolers with ice packs and/or dry ice depending on where the item is being shipped to.
Q: Are items shipped frozen?
A: Yes, all items that we ship are frozen.
Q: When will my items be shipped?
A: We currently ship Monday-Wednesday. Any order placed before 1pm EST, will be shipped same day, Mon-Wed. Any order placed after 1 pm EST on Wednesday will not ship out until the following Monday.
Q: Will I qualify for free shipping?
A: Free shipping is offered to customers when their order exceeds $100, with the exception of the extended network states. These are defined on our shipping map.
Q: How long will it take for my package to be delivered?
A: Packages take 1-3 business days to be delivered depending on shipping destination, which can be seen on our shipping map.
Q: How do I cook Japanese Wagyu?
A: Japanese Wagyu is best cooked with a quick sear on each side using high heat in a cast iron pan. Serving sizes for Japanese Wagyu are smaller than other steaks due to the richness of the steak.
Q: Will items be added back onto the website that have been removed?
A: We aim to provide variety as well as quality to our customers. To ensure this, we are constantly updating our inventory and products to the best of our ability.
Q: Why should I choose you over other meat delivery services?
A: All of our knowledge, experience, and passion has been built over generations of family history beginning in 1913. We strive to provide the best quality items to our customers and have discovered the eye for quality through our rich and deep rooted history in the meat industry. Our goal is to give customers an exceptional experience with great customer service, while providing the highest quality products delivered right to your door. 
If you have any further questions, please reach out to arogers@alpinebutcher.com